Terms of Service

1. General Regulations

These General Terms and Conditions apply to purchases made at the electronic online shop known as Petrányi Pince and operated by Petrányi Borterasz Kft. (registered seat: H-8229 Csopak, Fülemüle utca 2. court of registration: Company Registry Court of Veszprém Regional Court; company registration number: Cg. 19-09-509933), as Service Provider (hereinafter referred to as: Service Provider); any contracts concluded based on these terms and conditions shall be considered a contract by electronic means. The Service Provider hereby declares that in accordance with Subsection (2) of Section 6:78 of the Civil Code, the GTC does not contain any terms deviating from standard contractual practice, from regulations governing the contract, or from provisions of any agreements previously concluded by the parties.

We shall only accept orders from persons above the age of 18, and products ordered shall only be handed over to persons above the age of 18. Purchases shall not require registration on the website, but the data necessary for the conclusion of the agreement must be provided. By accepting these contractual terms and conditions and providing the data necessary for the order, the user consents to the Service Provider controlling, processing their personal data in accordance with the Privacy Policy, which shall be considered an integral part of this agreement. The agreement concluded by submitting an order on this website shall not be considered a written contract. The agreement shall be in the Hungarian language. The Service Provider shall not register agreements, they shall not be accessible ex post (only the invoices associated with the orders shall be retained in a paper-based format).

2. Process of Ordering

Users may select the type and number of the products they wish to order on the www.petranyipince.hu website. Users may order from the website in units of 1 box (6 bottles); each box may include several types of wine. The smallest unit available for order is 1 box.

After selecting the number of products to be ordered, products may be added to the order using the “Add to Cart” button. After selecting the products to be ordered, the user may click on the “Cart” button to review and modify the contents of the Cart. After reviewing the contents of the Cart and clicking on the “Order” button, customer information must be provided; all fields with an asterisk are mandatory. The delivery and payment methods are selected on this same site. After entering and reviewing the order information, the user may submit the order by clicking on the “Confirm Order” button. Orders may only be finalized after the customer has completed all mandatory fields and has indicated its consent to the provisions of this GTC, the Privacy Policy and the Data Management Policy of the Service Provider by clicking on the checkbox located next to button finalizing the order.

By clicking on the “Confirm Order” button, the user makes a binding purchase offer to purchase the products in the “Cart”, resulting in an order with a payment obligation. The Service Provider shall not be liable in any way for any delays, delivery issues resulting from inaccurate or incorrect data being provided. The agreement is concluded upon the confirmation of the order – by way of implication –; said confirmation shall be sent to the user’s e-mail address. The confirmation e-mail shall specify the product ordered, the number of products, the order number, the delivery and payment methods, and the price indicated on the website. If no confirmation e-mail is received within 48 hours, the user shall no longer be bound by the offer.

Tools provided to assist in the identification and correction of any data entry issues before the confirmation of the Order:

• The user may review, modify, or even delete the contents of the “Cart” at any time.
• Personal data (e.g. billing address, delivery address, phone number, etc.) provided during registration can also be reviewed and modified at any time, under the Personal Data menu item.
• The user may review the order information under the Confirm Order menu item, before submitting the order in question. After confirming the order, any further modification or deletion shall require a notification to be sent to the address info@petranyipince.hu. If the order is deleted after the Service Provider has forwarded the ordered product to the carrier, the user may only cancel the order as described under Item 6.

3. Delivery Conditions

a.) Personal pickup: customers may choose to pick up the ordered products personally:

• at H-8229 Csopak, Fülemüle u.2., at a time agreed upon between the parties via phone (+36 30 515 7953);
• at H-1112 Budapest, Budaörsi út 179., as place of delivery, during opening hours (between 9 AM and 5 PM on business days), at a time agreed upon between the parties via phone (+36 30 515 7953);
• at H-1195 Budapest, Üllői út 309., as place of delivery, during opening hours (between 9 AM and 5 PM on business days), at a time agreed upon between the parties via phone (+36 30 515 7953);
• at H-1106 Budapest, Kerepesi út 105, as place of delivery, during opening hours (between 9 AM and 5 PM on business days), at a time agreed upon between the parties via phone (+36 30 515 7953).

In case of personal pickups, no delivery fee is charged. Products may be picked up within 3 days after the confirmation of the order. If the product is not picked up within 10 days, the contract shall become void, and the product ordered will be returned to the Service Provider’s central location, where it may be returned to stock or made available for resale.

b.) Delivery of orders including 2 or more boxes is performed free of charge. Deliveries are made to the delivery address specified by the customer, but not necessarily to the customer. If nobody takes over the ordered goods at the delivery location, we will attempt to contact that customer by phone or e-mail to arrange another delivery. In this case, the delivery deadline shall be extended to 8 working days.

Products ordered for delivery on the www.petranyipince.hu website shall be delivered as parcels via Same day service (Delivery Solutions Zrt.).

Delivery shall be considered to have failed if (i) acceptance is refused during the first delivery attempt, in which case there will be no second delivery attempt, or (ii) no one takes over the ordered goods during the second delivery attempt. In case of a failed delivery, the contract shall become void, and the customer will be notified via e-mail.

Unfortunately, we do not deliver internationally.

4. Payment Conditions, Prices

The following payment methods shall be available:

1. For orders involving personal pickup or delivery by the Service Provider, credit transfer in advance or cash.
2. For delivery by courier service, credit transfer in advance.

Please note that credit card payments are not possible for personal pickups or deliveries by courier service.

Delivery costs applicable in Hungary (gross amounts including VAT):

• For 1 box, HUF 1,870
• For 2 or more boxes, delivery is free of charge

All prices are in Hungarian forint (HUF), and they represent gross prices, including VAT. The price of the products does not include the shipping costs. The Service Provider shall deliver the products upon the full payment of the purchase price; it shall retain ownership of the products until that point.

The shipping fees above are applicable for delivery at a specified delivery address, products are handed over on the street, near the delivery vehicle. Shipping costs does not include upstairs delivery.
Invoices for orders shall always be provided simultaneously with the delivery of the ordered goods and are found inside the packaging.

5. Rules Governing Non-contractual Performance

We shall guarantee that our products comply with the requirements prescribed by Act CLXIII of 2020 on Viticulture and the Wine Industry.

Performance shall be deemed non-contractual if, at the time of performance, the product does not meet the quality requirements stipulated in the contract or by relevant legislation. If the defect was known or should have been reasonably known to the customer at the time of contracting, performance shall not be deemed non-contractual.

Upon receipt, the customer shall be obligated to inspect the quantity or absence of products and any physical damage to the packaging of the delivered products (tear, breakage, leakage, etc.). If the customer fails to perform said inspection during the handover of the product, no claims concerning non-contractual performance may be made afterwards based on such deficiencies. However, this provision shall not impact the customer’s right to exercise warranty rights for defects, damages, or other quality, quantity, or other defects not detectable during said inspection or the handover of the product.

In case of defect or deficiency detected during the handover inspection, the customer shall be obligated to request the drawing up of a protocol, which the courier shall be obligated to provide and complete. The protocol must be signed by both parties, with 1 copy given to the customer.

Product Warranty

In the event of a defect concerning moveable property sold to a consumer by a company (hereinafter, for the purposes of this Section: the product), the customer shall be entitled to demand that the manufacturer remedies the defect or—if this is infeasible within reasonable time without detriment to the consumer’s interests—replaces the product. A product shall be considered defective if it does not meet the quality requirements in force at the time of its sale or if it does not have the characteristics specified in the description provided by the manufacturer. The producer and distributor of the product shall also be considered manufacturers. Therefore, product warranty claims can be made against the producer or distributor. The manufacturer shall be exempt from product warranty obligations if it can prove that:

• it did not produce or distribute the product as part of its business activities or independent occupation;
• according to the state of science and technology at the time of the sale of the product, the defect was not identifiable; or
• the defect of the product was caused by the application of a legal or mandatory authority requirement.

If a product is replaced, product warranty obligations shall apply to the replaced product, if it is repaired, to the part of the product affected by the repairs.

The consumer shall be obliged to notify the manufacturer of any defect without delay after its discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. The consumer shall be liable for any damage resulting from a delay in reporting an issue.

When enforcing a product warranty claim, the consumer shall be obligated to provide proof of the defect.

The manufacturer’s product warranty obligations shall apply for a period of two years after the sale of the product. The expiration of this deadline results in the forfeiture of rights.

Liability for Defects

The customer shall be entitled to assert any liability for defects claims against the Service Provider as an enterprise, in accordance with the provisions of Act V of 2013 on the Civil Code.

Under a liability for defects claim, the consumer may—at their own discretion—primarily request repair or, if the nature of the ordered product does not allow for repair, then replacement; as a secondary measure, they may request a price reduction or withdraw from the contract, although withdrawal shall not be allowed for minor defects. In the case of replacement, we undertake to deliver the new products within 15 days. The consumer shall be entitled to switch from one warranty right to another, but any cost arising from said switch shall be borne by the consumer, unless it was justified or caused by the Service Provider.

Warranty claims concerning the quality of the ordered products must be reported without delay, but no later than two months from the day of delivery. Warranty rights cannot be asserted beyond the two-year limitation period from the date of the performance of the contract.

The warranty claim of the consumer expires after two years from the date of performance. If the subject matter of the contract between the consumer and the enterprise is a used item, the limitation period is only one year.
For customers who do not constitute consumers, rights to warranty claims expire after one year.

Within the first six months after the date of performance, the only conditions for asserting a liability for defects claim shall be the defect itself and notification of it, provided that the consumer is able to prove that the Service Provider provided the product or service. After six months following the date of performance, the consumer shall be obligated to prove that any defect detected already existed at the time of performance.

Warranty

Consumers shall be entitled to warranty rights covering movable property with sales prices exceeding HUF 10,000 and specified in Annex 1 of Government Regulation No. 151/2003 (IX.22.).

The right of withdrawal shall only be available to customers constituting consumers; for non-consumers and for products not listed in the Annex to the Government Regulation, the Service Provider does not have any contractual warranty obligations.

The enterprise shall only be exempt from its warranty obligations if it is able to prove that the cause of the defect arose after the performance.

The same defect cannot give rise to both liability for defects and warranty claims, such claims cannot arise simultaneously; otherwise, rights arising from warranty can be exercised independently of the entitlements defined in Points a. and b.

6. Withdrawal

The consumer shall be entitled to withdraw from the contract without justification for 14 days after the receipt of the product. Consumers may exercise their right of withdrawal during the period between the conclusion of the contract, i.e., the date of the order, and the receipt of the product. The right of withdrawal may be exercised by the consumer by completing and submitting the sample form available from the link below via e-mail or by submitting an explicit written statement for this purpose. The deadline shall be considered met if the consumer sends the notice of withdrawal before the deadline. Withdrawals may also be submitted verbally or by phone.

If the Service Provider fails to provide information on the right of withdrawal, the withdrawal period shall be extended to 12 months; however, if the Service Provider provides the consumer with specific information on withdrawal within twelve months after the end of said 14-day withdrawal period, the withdrawal or termination period shall expire on the fourteenth day after the provision of such information.

In case of withdrawal by the consumer, the consumer shall be obligated to return the product to the Service Provider without delay, but no later than 14 days from the date of notification of the withdrawal.

The Service Provider shall reimburse the consumer for the entire sum and any expenses arising with regard to the performance without delay, but no later than fourteen days from the date of notification of the withdrawal. Unless otherwise agreed upon, refunds shall be made using the same payment method as the one used during the order. However, the Service Provider shall be entitled to retain the sum in question until the consumer has returned the product or has credibly verified that it has been submitted for delivery to the Service Provider’s registered seat at H-8229 Csopak, Fülemüle utca 2.

In case of withdrawal, any direct cost of returning the product shall be borne by the consumer.

If, while returning the product, the consumer chooses a mode of transportation other than the least expensive standard mode of transportation offered by the Service Provider, the Service Provider shall not be obliged to reimburse any additional costs arising from said choice.

In case of any damage caused to the product by the consumer, the consumer shall be obligated to reimburse the Service Provider.

The consumer shall not be entitled to exercise their right of withdrawal in the following cases:

• in case of a contract for the provision of services, after the service has been fully performed, provided that the business has started performance of the services with the consumer’s explicit, prior consent, and that the consumer has acknowledged that they will lose their right of withdrawal after the full performance of the service;
• for products and services with prices or fees depending on fluctuations in the financial market that cannot be controlled by the enterprise, and which may occur within the 14-day withdrawal period;
• for non-prefabricated products made to the consumer’s order or instructions or specifically customized to the consumer’s requirements;
• for perishable or short-lived products;
• for sealed products that cannot be returned due to reasons of health or hygiene and have been opened after delivery;
• for products that are, by their nature, inseparably mixed with other items after delivery;
• for alcoholic beverages, the actual value of which is not determined by the business and is subject to market fluctuations that cannot be controlled by the enterprise, and the price of which has been agreed upon at the time of the conclusion of the sales contract, but where delivery takes place only thirty days after the conclusion of the contract;
• for contracts wherein the enterprise visits the consumer on the consumer’s explicit request for urgent repair or maintenance work;
• for the sale of sealed audio or video recordings and copies of computer software, if the packaging has been opened by the consumer after delivery;
• for newspapers, periodicals, and magazines, except for subscription agreements;
• for contracts concluded at a public auction;
• for services providing accommodation other than for residential purposes, the purpose of transporting goods, car rental, catering or services related to leisure activities, provided that the relevant contract prescribes a date or deadline for the performance;
• for digital content provided on non-tangible media, provided that the enterprise has begun performance with the consumer’s explicit, prior consent, and that the consumer has acknowledged that they will lose their right of withdrawal after the full performance of the service.

Replacement

The right to exchange a product may be exercised within 14 days after the receipt of the product, with the understanding that any cost arising from returning or resending the product shall be borne by the customer. Our company shall only exchange products that are complete, unopened, in their original packaging, and unused.

I. Data Protection

The Service Provider shall process data in accordance with the provisions of Act CXII of 2011 on the Right to Informational Self-determination and on the Freedom of Information and the Privacy Policy.

II. Disclaimer

All content on the Service Provider’s website (including, but not limited to, text content, images, logos, trademarks, and graphical designs) shall constitute the intellectual property of the Service Provider and are protected by copyright and trademark laws. Without the prior, written consent of the Service Provider, it shall be strictly forbidden to copy, reproduce, modify, store or use any part or the entirety of the content displayed on the website. The unlawful use of any content on the website may result in civil and criminal charges.

The Service Provider has not established a code of conduct applicable to its commercial practice with regard to self-regulation and does not consider itself bound by any such codes of conduct, nor does it subject itself to any provisions of such a code of conduct. The Service Provider’s commercial practice shall be subject to the provisions of Act XLVII of 2008 on the Prohibition of Unfair Business-To-Consumer Commercial Practices.

III. Customer Complaints

In case of any consumer complaints, a detailed description of the complaint should be sent via e-mail or by post. The Service Provider shall investigate complaints within 30 days after receipt and provide a written response through the same means of communication used for the submission of the complaint, either via e-mail or post.

If the complaint is rejected, customers constituting consumers may turn to a Conciliation Board within 30 days after the date of the rejection. The enterprise shall be obligated to cooperate in the course of any consumer conciliation procedure. Contact information for the Conciliation Board:

Registered seat of the Veszprém County Conciliation Board:
Title: H-8200 Veszprém, Radnóti tér 1. PO Box: 220
Phone: 06-88-814-111
Fax: 06-88-412-150
E-mail: info@bekeltetesveszprem.hu
Website: www.bekeltetes.hu

Customers may approach the Conciliation Board as an online arbitration forum via the following website: https://webgate.ec.europa.eu/odr

The Conciliation Board proceedings are free of charge. The Service Provider hereby undertakes to participate in any conciliation procedure and to issue statements during such procedures; however, the Service Provider does not accept to be bound by the decision of the Conciliation Board and shall consider any such decision to be no more than a recommendation.

IV. Impressum

Service Provider

• Name: Petrányi Borterasz Kft.
• Registered seat: H-8229 Csopak, Fülemüle utca 2.
• Tax number: 14136508-2-19
• Court of registration: Company Registry Court of Veszprém Regional Court
• Company registration number: Cg. 19-09-509933
• Phone: +36 30 515 7953
• E-mail: info@petranyipince.hu
• Contract language: Hungarian
• Electronic customer service/E-mail: info@petranyipince.hu
• Phone customer service: +36 30 515 7953 (from 9 AM to 4 PM on business days)
• Website: www.petranyipince.hu
• Designated contact person: TÜSKE Gyöngyi
• Opening hours: change seasonally, with the current opening hours available on the website

Information of the website’s hosting service provider

• Name: Infosector Kft.
• E-mail: support@infosector.hu
• Registered seat: H-2013 Pomáz, Kond utca 14.
• Tax number: 14280597-2-13
• Company registration number: 13-09-119475

Information of the courier company

• Name: Delivery Solutions Zrt.
• Phone: +36 1 374 3890
• E-mail: info@sameday.hu
• Customer service opening hours: M: 8:00 AM to 8:00 PM, T–F 8:00 AM to 5:00 PM
• Registered seat: H-1033 Budapest, Szentendrei út 89-95. X. ép
• Tax number: 28730978-2-41